• Computers, Printers and Copy Machine
• Internet Access and Policy
• Staff Assistance with Internet Access
• Violations of the Guidelines
• Wireless Internet Access
• Study Room Use
• Meeting Room Use
• Accessibility Services

Computers, Printers and Copy Machine

• Computers are available to patrons on a first-come, first-served basis and require a Collierville library card. There is no charge for use of the computers for Colliervillle library card holders.  In order to make the service available to as many patrons as possible, a time limit for usage is two hours per day per library card. Library staff is available for general assistance in using the computer. However, staff is not expected to train patrons in the use of application programs. Manuals are available in the collection.
• Two printers are available. One printer provides black and white copies at a cost of $ .20 per sheet and must be paid for prior to printing. The second printer provides color copies at a cost of $1.00 per sheet and must be paid for prior to printing. The print management system requires either coins or bills. Assistance in the use of the print management system is available from Library staff. 
• A photocopy machine is available to patrons who wish to copy materials at the rate of $.20 per page.
• Copy machine users are advised that there are restrictions on copyrighted materials. Any violation of copyright is the responsibility of the copy machine user.
• All audio-visual equipment in the Library is to be used inside the building. 

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Internet Access and Policy

The Lucius E. and Elsie C. Burch, Jr. Library provides free access to the Internet for Collierville residents in accordance with our mission to provide informational and educational material to the public in a variety of formats. The Library does not monitor and has no control over the massive content of information available through the Internet. The quality of material available on the Internet varies widely in accuracy and content. Some may be offensive. The Library assumes no responsibility or liability for content on the Internet.  Library patrons access the Internet at their own discretion.

As with other Library materials, the access of materials by children is the sole responsibility of parents or guardians. Parents and children are encouraged to learn more about child safety on the Internet, including the use of electronic mail and other forms of direct electronic communication. Library staff are not responsible for monitoring information accessed by children from the Internet, and the Library will not act in “loco parentis” nor assume functions of a parent’s or legal guardian’s authority with regard to the behavior of their children in the Library. Computers located in the designated children’s area do not provide access to the Internet.

All users of electronic information resources such as the Internet are expected to use these resources in a responsible manner, consistent with the educational and informational purposes for which they are provided. It is unacceptable to use the Library’s computer system and Internet resources for any of the following:

• For any purposes which violate applicable U.S., state, or local laws, regulations, or ordinances. Users must respect the copyright laws and licensing agreements pertaining to software, files and other resources obtained via the Internet.
• Using the Library’s online services for unlawful activities, including unauthorized online access or “hacking,” is prohibited.
• The unauthorized disclosure, use, and dissemination of personal identification information regarding minors is prohibited.
• Destruction of or damage to equipment, software, or data belonging to the Library.
• Disruption or interference of network users or services. Such interference or disruption includes, but is not limited to: distribution of unsolicited advertising, harassment, libeling, or slandering of others; propagation of computer worms or viruses.
• Sending, receiving, or displaying text or graphics which may reasonably be construed as obscene by community standards.
• Loading one's own software onto library computers

The Library assumes no responsibility for damage, direct,or indirect for the use of the Internet. This includes, but is not limited to, damage to personal or office computer equipment caused by virus-laden material downloaded from any Internet site. The Library is not responsible for damages to a user's disk, USB drive or any loss of data. Users are encouraged to purchase and use a virus detection program on their home and office computers.

The Library is not responsible for any liability that may occur as the result of the disclosure of financial or personal information over the Library's public computer services. Patrons should be aware that the use of public computers is not a secure medium and that third parties may be able to obtain information regarding patron's activities.

The quality and performance of computers, printers, or software is not guaranteed.

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Staff Assistance with Internet Access

In addition to assisting patrons with the online catalog, online databases, and the Internet, library staff are frequently asked for assistance in using computer software, such as word processing and other productivity software, or online services such as web-based e-mail. The Library attempts to meet this need for assistance in several ways:

• Limited direct assistance by staff.
• Referrals to more detailed instructional manuals available for reference, or to check out from the Library.
• Referrals to “help screens” or tutorials included in the computer programs themselves.

The staff assistance that is available will vary according to the skill levels of individual staff members. Staff who are asked for assistance in opening an account with a web-based e-mail service should not recommend one service over another. Staff may help patrons locate a list of services using Internet search engines or other reference tools. Assistance in accessing or navigating the Web site of a chosen e-mail service may be offered as time permits, as it would be for any other Web site.

To support access for all patrons, the library enforces a two hour time limit per day per card for computer use.

Headphones are permitted, but volume must be kept low to not disturb others. Earbud headphones are available for purchase for $3.00 at the Circulation Desk.

Blank CDs are available for purchase at the Circulation Desk for $2.00 each.

Only two persons may share a single workstation.

Any problems with the functioning of the computers/printers should be reported immediately.

Violations of the Guidelines

Patrons are informed of the Library's computer use policy at the point of use, and are required to accept these guidelines prior to public computer access. Users who violate the guidelines one time will have their library card privileges suspended for the remainder of the day. Users who violate the guidelines two times will be restricted from using their library card for thirty (30) days from the date of the second offense, and users who violate the guidelines three (3) times will be restricted from using their library card for six (6) months from the date of the third offense.

The Library reserves the right to prohibit violators from future access or use of the online services. Illegal acts may subject violators to prosecution by local, state or federal authorities. Users may be liable for alterations or damage they cause to library hardware or software.

Users should be aware that Library staff may monitor use of the computers for the limited purpose of ensuring compliance with the Policy, and hereby consent to such monitoring.

Wireless Internet Access

The Library provides an open wireless hot spot. Anyone with 802.11b or g equipment should be able to detect the connection. Patrons using personal computers in the library are subject to the library's policy on public computers and Internet access.

Patrons may ask at the Information Desk for specific procedures to access our LAN.

For general information on how WiFi works, read the “How WIFI Works” article at www.howstuffworks.com.

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Study Room Use

• The Library provides three study rooms for use by groups and individuals for cultural, informational, educational, intellectual and civic purposes.
• A Current library card or driver's license is required in order to reserve a room.  Rooms may be booked for 2 hours at a time.  A room may be reserved for immediate use if no other reservation conflicts.
• No one under the age of 15 years old will be allowed to use the study rooms without adult supervision.
• Patrons must sign a form stating that he or she will be responsible for the room and its contents.
• Patrons may reserve the study rooms up to one month in advance.  If a patron who has a room reserved does not arrive or notify the Circulation Desk that they will be late within 15 minutes of the reserved time, the room will be made available to other patrons.

Meeting Room Use

• The following groups are exempt from meeting room rental fees:  AARP, The Contemporary Club, and Town Departments.
• The Library is pleased to offer free meeting room space to local non-profit organizations to be limited to a two hour time period per meeting.  Non-profit organizations will be charged an hourly rate of $30 if they occupy the room 10 minutes past the 2 hour time period. 
• The Lucius E. & Elsie C. Burch, Jr. Library offers meeting room space to all other businesses and organizations at $30/hr.
• If an organization occupies the room ten minutes past the time period reserved, an hourly charge of $30 will apply.
• All programs/meetings must not disrupt the use of the library for others.
• Permission to use the library meeting rooms does not imply library endorsement of the views, aims, policies or activities of any group or organization.
• The meeting rooms will not be used for: Fund raising activities or events, except those sponsored by the Library.
• The library does not discriminate in making its premises available on the basis of race, color, national origin, religion, sex, sexual preference, age or physical limitation.
• The library reserves the right to reassign an organization to a different room or date if the room is needed for a library sponsored activity.

Guidelines

• Groups are limited to one reservation per month to ensure that meeting room space is available to as many organizations as possible.
• Groups can reserve the meeting room for the current month and the following two months in advance of their meeting.
• The meeting room will be booked on a first-come, first-served basis.
• The library must be notified in advance of any meeting cancellation, or change in the name / phone number of the designated contact person for the group. Failure to comply with this policy may result in the non-acceptance of future bookings.
• The meeting room must be left in the order in which it was found. Tables and chairs may be rearranged, provided they are returned to their original arrangement at the end of the meeting. A fee will be charged to users for repairs of damages or special cleaning as determined by the Library Director.
• Any group that plans to invite an outside speaker to their meeting must inform the library(one-week in advance) and provide a copy of any planned promotional materials that includes the name or address of the library.
• Non-profit organizations may be asked to provide a tax exempt number.
• To reserve a meeting room, an adult (18 years or older) must review the Meeting Room Policies and complete a Meeting Room Application, available at the Library. Applications should be submitted at least two-weeks before the actual event.
• Specific dates and times for all meetings must be recorded on the application (i.e. August 12th from 1:00 – 4:00 p.m.).
• The designated organizational contact will be called if the meeting room request is approved and the dates/times can be accommodated.

You may print and complete the Library Meeting Room Application 2012 form online and bring it to the Information Desk during regular business hours.

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Accessibility Services

The Lucius E. and Elsie C. Burch, Jr. Library is committed to providing patrons with disabilities access to materials and services equal to the access provided to all other patrons. Identified obstacles will be removed when feasible. When barriers do exist, assistance is available.

Because not all disabilities are apparent, it must remain the responsibility of the patron with the disability to contact the Lucius E. and Elsie C. Burch, Jr. Library to request special arrangements necessary to accommodate his/her needs. This should allow the individual’s need to be accommodated while maintaining the individual’s right to privacy. A coordinator will be appointed to insure continuing attention to the needs of patrons with disabilities, and will work with public service points to meet the patron’s needs. A Reasonable Accommodation Request Form may be printed and completed by the patron and left at the Information Desk.

All staff working in public service areas of the Library should accommodate any reasonable request from a patron with a disability. However, if more assistance is required than can be provided on demand, an appointment of extended service should be arranged by calling the Information Desk at 457-2601, Monday to Thursday, 10:00a.m. – 8:00p.m., Friday, 10:00a.m. – 6:00p.m. Staffing level and time of day may affect the level of service available.

The Library offers the following services to disabled patrons:

Building Accessibility

• Parking. Specially designated parking areas for individuals with disabilities are available in front of the Lucius E. and Elsie C. Burch, Jr. Library.
• Main entrance access ramp.
• Wheelchair-accessible bathrooms and telephone.

Staff Assistance in the Library

• Individual Library orientation tours.
• Book/magazine retrieval.
• Photocopy assistance.
• Information Desk assistance, including reading selected portions of library text and employing written dialogue in lieu of oral dialogue.
• Information Desk assistance, including reading selected portions of library text and employing written dialogue in lieu of oral dialogue.

Telephone and Electronic Assistance

• Checkout renewals (Circulation Desk, 457-2602).
• Reference Telephone Assistance (Information Desk, 457-2601).
• Most Library materials are included in the online catalog which can be searched by keyword, author, title or subject. The online catalog contains Tennessee Electronic Library (TEL) databases and Internet access. The computer workstations and dedicated online catalogs are accessible to persons in wheelchairs.

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